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Our Refund, Return, and/or Cancellation Policy ...dirty deeds exhaust
Orders may be canceled, adjusted, or otherwise changed with written requests prior to shipping. We are certainly understanding of plans changing; however due to the credit card fees, administrative time spent processing an order and a cancellation, plus the restocking fees we are charged by the manufacturers, we cannot waiver on this policy. Because of that, ALL CANCELLED ORDERS ARE SUBJECT TO A 25% RESTOCKING FEE REGARDLESS of when your item was ordered or the reason for order cancellation.
Refunds will be processed to the original form of payment. Please allow 5-7 business days for processing.
Returns that are not warranty exchanges need to be handled individually (case by case) since each item is 100% custom to your requests and vehicle specs. You will need to work directly with Dirty Deeds Industries Staff (primarily Keith Carty) to obtain how to return your item.
Returns that are warranty exchanges, please refer to our warranty policy for further details.
If for any reason your item does not fit, please contact us within 24 hours with photos so we may address. If you elect to have a third party install your item and it does not fit, please contact us. We are not responsible for any costs a customer incurs for installing, testing, altering, or otherwise.
Warranty Policy
We warranty the physical product and the sound. If for any reason you don’t like the sound of your exhaust system, for example; if it’s too loud, too quiet, or anything else. We will replace the system. If the swap is for another system of equal value the swap is free of charge. If we swap it for a more expensive system you just have to pay the balance. This swap only applies if you send us back the system that you don’t like. You have to pay shipping for getting the old system back to us, and you have to pay shipping for getting the new system to you. We also warranty the physical product. The way the warranty is honored depends on how the product broke. If the product breaks due to your negligence, we will fix or replace FREE. This includes everything possible. For example, if you go rock crawling and use our exhaust system as a skid plate and it cracks, it’s covered. If you jump your truck over your buddy’s truck and land on his truck Grave Digger style, it’s covered. Everything conceivable is covered. You just have to send back the old system and it’s covered. You will need to pay shipping to get the broken system to us. And pay shipping to get the repaired/new system back to you. Another way that we warranty the physical product would cover workmanship. If there is a missing weld, a cracked weld, a broken hanger, etc. It’s covered. We will either repair or replace for free. This repair shall take place at a local exhaust at My cost, or shipped back for BAmufflers to repair. These warranties only cover the product, no labor to install or remove product shall be covered. Repair or replace is at BAmufflers discretion.
Our Shipping and Freight Policy
Every exhaust system is built to order, please allow up to 30 days for standard systems and 6-8 weeks for race systems (subject to delays without notice) for a complete build and up to 2 days to package and ship out. Systems that were not charged shipping at the time of order will require shipping to be paid after built, packaged and weighed properly (this applied to systems that are palletized and freighted).
All exhaust deliveries to the lower 48 states will be made by FedEx Ground (unless palletized and freighted). Shipments going outside of the lower 48 states will be prepared using the most economical option (See below for more information on international shipping). We reserve the right to use any shipping provider we deem necessary without notice.
All online orders will charge for shipping at time of check out. All phone or emailed orders will charge for shipping at the time of processing the first payment. "Signature Required", "Insurance" or any other additional item/feature will not be automatically elected. A customer will have to directly request such items and pay the additional costs. Dirty Deeds Industries understands the current climate of package theft, porch pirates, etc. so to help with the matter, we have prepared tracking notifications to be emailed to you at various times of your shipments process. Once a shipment is received by FedEx or any other shipping provider, Dirty Deeds Industries is 100%, completely and fully removed from liability of the package and its delivery. Contact us to arrange shipping insurance if so desired.
Should damage, loss or stolen packages occur, it must be reported to Dirty Deeds Industries within 24 hours. Once we are provided details and pictures, we will file a claim with the carrier to determine any additional recourse; however we are not liable for the outcome deemed by the carrier. We specifically select tracking so we have a delivery confirmation. Once a delivery confirmation is obtained, Dirty Deeds Industries holds no liability for a lost package. Should a delivery not be received after a delivery confirmation is obtained, we suggest contacting your local police department to file a police report and see if any neighbors, have security camera footage to assist. We also suggest speaking to your driver to get further assistance.
Any items shipping outside the lower 48 states, shipping options displayed on this website are ESTIMATED ONLY. If this website is unable to automatically estimate shipping to your country, shipping will be estimated upon order receipt. Each customer will be responsible for any additional shipping costs even after purchase is made. Contact us to arrange shipping insurance if so desired. Any taxes, duties, or short pays will be the responsibility of the customer and be paid directly to the shipping provider. If an item is retained by customs and is deemed undeliverable for any reason, Dirty Deeds Industries is not liable or responsible.
Drop Ship Items:
Dirty Deeds Industries does not stock any items we do not manufacture. Any item ordered that is not a Dirty Deeds Industries manufactured item, will be drop shipped from the manufacture or supplier. We are not responsible for the shipping, tracking or delivery. Should there be any issue with shipping, delivery, fitment or otherwise, please contact us with 24 hours. We will do our best to assist, but in some cases a customer will have to work directly with the supplier for assistance. Dirty Deeds Industries will determine that once initially contacted by the customer.
Please note: If a shipping address is unsuccessful we will reship to the billing address provided with original purchase. All attempts will be made with due diligence.
Our Terms and Conditions
Every exhaust system or exhaust components are built to order, please allow up to 30 days (subject to delays without notice) for a complete build and up to 2 days to package and ship out. Systems that do not charge shipping at the time of order will require a shipping charge after being built, packaged, and weighed properly. Due to product availability variances due to COVID, some items may have a longer than anticipated lead time or subject to backorder without notice. Should you decide after ordering that the delay or backorder is not acceptable, you may elect to cancel your order and we will process a refund (less any fees we have incurred such as credit card processing fees). We do our best to keep customers up to date on product availability prior to ordering; however, in some instances, it is out of our control. You are always welcome to contact us prior to ordering to determine product availability.
Purchase made to States with Restrictions:
Dirty Deeds Industries and its affiliates are not responsible for individual state compliance knowledge to any degree for suggesting, selling or otherwise implying items for your truck. We build, suggest and sell many items that in some states are deemed illegal or for off road use only. It is the buyer/purchaser's responsibility to know the regulations of their vehicle/state. If at any time Dirty Deeds Industries finds a particular item cannot be sold and shipped to you, a refund less credit card processing fees will occur, we will notify you, and your order will be cancelled. Should your order not be deemed compliant and your order is completely processed, you may opt for a refund after you return the product. Return shipping along with any fees including a restocking fee will be held from your refund.
WARRANTY POLICY
We warranty the physical product and the sound. If for any reason you don’t like the sound of your exhaust system, for example; if it’s too loud, too quiet, or anything else. We will replace the system. If the swap is for another system of equal value the swap is free of charge. If we swap it for a more expensive system you just have to pay the balance. This swap only applies if you send us back the system that you don’t like. You have to pay shipping for getting the old system back to us, and you have to pay shipping for getting the new system to you. We also warranty the physical product. The way the warranty is honored depends on how the product broke. If the product breaks due to your negligence, we will fix or replace FREE. This includes everything possible. For example, if you go rock crawling and use our exhaust system as a skid plate and it cracks, it’s covered. If you jump your truck over your buddy’s truck and land on his truck Grave Digger style, it’s covered. Everything conceivable is covered. You just have to send back the old system and it’s covered. You will need to pay shipping to get the broken system to us. And pay shipping to get the repaired/new system back to you. Another way that we warranty the physical product would cover workmanship. If there is a missing weld, a cracked weld, a broken hanger, etc. It’s covered. We will either repair or replace for free. These warranties only cover the product, no labor to install or remove product shall be covered. Repair or replace is at BAmufflers discretion.
Any items that are electronic or electrical are final sales and are not returnable for any reason. Any item where packaging has been opened or damaged for any reason are not returnable.
SHIPPING AND FREIGHT POLICY
Every exhaust system is built to order, please allow up to 30 days for standard systems and 6-8 weeks for race systems (subject to delays without notice) for a complete build and up to 2 days to package and ship out. Systems that were not charged shipping at the time of order will require shipping to be paid after built, packaged and weighed properly (this applied to systems that are palletized and freighted).
All exhaust deliveries to the lower 48 states will be made by FedEx Ground (unless palletized and freighted). Shipments going outside of the lower 48 states will be prepared using the most economical option (See below for more information on international shipping). We reserve the right to use any shipping provider we deem necessary without notice.
All online orders will charge for shipping at time of check out. All phone or emailed orders will charge for shipping at the time of processing the first payment. "Signature Required", "Insurance" or any other additional item/feature will not be automatically elected. A customer will have to directly request such items and pay the additional costs. Dirty Deeds Industries understands the current climate of package theft, porch pirates, etc. so to help with the matter, we have prepared tracking notifications to be emailed to you at various times of your shipments process. Once a shipment is received by FedEx or any other shipping provider, Dirty Deeds Industries is 100%, completely and fully removed from liability of the package and its delivery. Contact us to arrange shipping insurance if so desired.
Should damage, loss or stolen packages occur, it must be reported to Dirty Deeds Industries within 24 hours. once we are provided details and pictures, we will file a claim with the carrier to determine any additional recourse; however we are not liable for the outcome deemed by the carrier. We specifically select tracking so we have a delivery confirmation. Once a delivery confirmation is obtained, Dirty Deeds Industries holds no liability for a lost package. Should a delivery not be received after a delivery confirmation is obtained, we suggest contacting your local police department to file a police report and see if any neighbors, have security camera footage to assist. We also suggest speaking to your driver to get further assistance. Any items shipping outside the lower 48 states, shipping options displayed on this website are ESTIMATED ONLY. If this website is unable to automatically estimate shipping to your country, shipping will be estimated upon order receipt. Each customer will be responsible for any additional shipping costs even after purchase is made. Contact us to arrange shipping insurance if so desired. Any taxes, duties, or short pays will be the responsibility of the customer and be paid directly to the shipping provider. If an item is retained by customs and is deemed undeliverable for any reason, Dirty Deeds Industries is not liable or responsible.
Drop Ship Items: Dirty Deeds Industries does not stock any items we do no manufacture. Any item ordered that is not a Dirty Deeds Industries manufactured item, will be drop shipped from the manufacture or supplier. We are not responsible for the shipping, tracking or delivery. Should there be any issue with shipping, delivery, fitment or otherwise, please contact us with 24 hours. We will do our best to assist, but in some cases a customer will have to work directly with the supplier for assistance. Dirty Deeds Industries will determine that once initially contacted by the customer.
Our Privacy Policy
How do we collect your data?
Customer will directly provide Dirty Deeds Industries with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Enter your information at checkout, prior to registering or placing an order.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
Our Company may also receive your data indirectly from the following sources:
- Forums we are associated with, Facebook groups, YouTube, etc.
How will we use your data?
Dirty Deeds Industries collects your data so that we can:
- Process your order and manage your account.
- Email you with special discounts or our newsletter.
- We will NOT sell your information
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
These companies may receive your personal identifying information to process your purchase:
- PayPal
- Vendors
How do we store your data?
Dirty Deeds Industries securely stores your data at our main office location. We secure your information through an encrypted log in, as well as additional precautions. Our Company will keep your personal identifying information for an indefinite period of time as your information helps process returns & warranties. Please contact us at dirtydeedsindustries@gmail.com if you would like your information erased permanently.
MARKETING
Dirty Deeds Industries would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Dirty Deeds Industries from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at dirtydeedsindustries@gmail.com. Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request Dirty Deeds Industries for copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that Dirty Deeds Industries correct any information you believe is inaccurate. You also have the right to request Dirty Deeds Industries to complete the information you believe is incomplete. The right to erasure – You have the right to request that Dirty Deeds Industries erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that Dirty Deeds Industries restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to Dirty Deeds Industries processing of your personal data, under certain conditions. The right to data portability – You have the right to request that Dirty Deeds Industries transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dirtydeedsindustries@gmail.com or Call us at: 760-877-4234.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
How to manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites.
The Dirty Deeds Industries website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy.
Dirty Deeds Industries keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on December 19, 2022.
How to contact us?
If you have any questions about Dirty Deeds Industries privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: dirtydeedsindustries@gmail.com or Call us: 760-877-4234.
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Return, Refund & Cancelation Policy | Warranty Policy | Shipping & Freight Policy | Privacy Policy
760-877-4234 | dirtydeedsindustries@gmail.com | San Diego, CA
Copyright © 2021 Dirty Deeds Industries - All Rights Reserved.
PROUDLY DESIGNED & MANUFACTURED IN THE USA
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